Article ID : 00027454 / Last Modified : 02/28/2008

The portable radio does not have power or will not turn on.

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Follow this procedure to troubleshoot if there is no power or the portable device will not turn on.

NOTE: Because each of these steps represents a possible solution to this issue, check the status of the device after completing each step.

  1. For battery operation, ensure fresh batteries are being used and replace them if necessary.
  2. Ensure the batteries are installed correctly.
  3. Attempt to turn on the portable device.
  4. When troubleshooting and AC power connection, connect an AC power adapter to the portable device.
  5. Ensure the power adapter is connected to a working AC wall outlet.
  6. Attempt to turn on the portable device.

NOTE: If the issue is still unresolved after completing all of the troubleshooting steps, service will be required .