Article ID : 00191881 / Last Modified : 06/01/2022Print

When connected to a wireless speaker via Bluetooth the sound skips or breaks up while playing music or during a phone call

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If this issue occurs while using a Bluetooth® device or the Speaker Add and Wireless Party Chain functions, perform the following troubleshooting steps and check if it is resolved after completing each one:

    • Move the device away from radios, TV, tuners, microwave ovens, etc., and areas where the wireless LAN access points were set up.
    • Move the connected Bluetooth device close to the wireless speaker.
      Note: Walls, metal racks, or other objects may interfere with connecting your wireless speaker and the source device.
    • Issues may occur if you're operating applications or accessing the settings on your mobile device. Stop the Bluetooth playback if you're performing these operations.
    • Restart your mobile device, then reconnect to your wireless speaker through Bluetooth.
      Note: If you connect the speaker to a computer for phone call use, skip this step and go to Check the connection status between the devices section.

    if the issue still occurs, set the wireless playback quality to Priority on stable connection.

    Note: Priority on stable connection isn't available on all models and won't apply if you're using the Speaker Add or Wireless Party Chain function of the speaker.

    • SRS-XB20 / XB21 / XB22 / XB30 / XB31 / XB32 / XB40 / XB41

    • SRS-XB23 / XB33 / XB43

    • GTK-XB60 / XB90

    • SRS-XB12

    • SRS-XB13

    • Check the connection status between the devices