Article ID : 00022010 / Last Modified : 07/23/2019Print

How to run hardware diagnostics using the VAIOCare version 7 software.

    Follow the steps below to diagnose specific hardware device issues:

    1. Press the Assist button on the computer.
    2. VAIO Care™ utility will launch the Troubleshooting Utility.
    3. Click Advanced Tools. Image
    4. Click Diagnostics. Image
    5. Choose the desired test. (Example: Hard drive, memory, etc.)

      NOTE: RAID drive and Solid State Drives (SSD) are not supported.

    6. Click either Hard disk drive - quick test or the Hard disk drive - extensive test.
    7. The test progress will be displayed within VAIOCare. Image
    8. Click OK once the test is completed. Image
    9. Results displayed. Image