Article ID : 00197904 / Last Modified : 05/12/2022

YouTube app doesn't launch, freezes, or an error message appears

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    A previous temporary connection failure caused an issue that's now resolved. If you continue to experience any of the following conditions when using the YouTube™ streaming service, follow the troubleshooting steps provided.

    • The app gets stuck on the start screen (doesn't launch).
    • Error 400 appears when launching the app.
    • YouTube has stopped appears on the TV screen.
    • YouTube is unavailable. Please try again later appears on the TV screen.
    • You're unable to watch YouTube using the internet browser on your TV

    Note: The message YouTube is unavailable. Please try again later may appear when trying to use the YouTube app immediately after the TV was in standby mode. This occurs because the TV takes a few seconds to reconnect to your network after being in standby mode. Just select CANCEL and try again.

    General troubleshooting

    1. Network conditions or your internet connection often cause video streaming issues. Check the following:
      • Close the YouTube app, then re-open it and try again.
      • Close other apps that may be running, such as the Netflix® app.
      • Reset your modem/router by removing the power for about a minute, reconnecting power and turning it back on, and waiting until the connection is established before trying again.
      • Make sure your TV is connected to the internet. For internet connection issues, perform a network diagnosis on your TV.
    2. Power reset or power restart of the TV.
    3. Clear the app data and cache or initialize the YouTube app.
    4. Software updates are often provided to improve function and performance. Check your TV for the latest software update. Downloads are posted on your model support page.