Article ID : 00245595 / Last Modified : 05/17/2021Print

"Network Error" or "Unable to access the network to view or listen to Internet content"

    This error will occur when an internet connection cannot be established or if an issue exists with the online network.

    Follow the troubleshooting steps below. Each of these steps represents a possible solution to this issue, so check the network connection status after completing each step.

    1. Test the internet connection with a different device, such as a computer, to verify if internet access is available. If necessary, contact your Internet Service Provider (ISP) for assistance with re-establishing or activating an internet connection.
    2. Reset the router or cable modem by unplugging the power cord from the electrical outlet for one minute.
    3. Plug in the router or cable modem power cord again,and then wait for five minutes to make sure your router and/or modem are finished initializing.
    4. Use a computer or other device to check that you can indeed access the internet again.

    Is the problem resolved?

    No, take me to the next step.

     

     

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