Article ID : 00245598 / Last Modified : 05/17/2021Print

(Wireless) Connection diagnosis results are displayed as found (or OK), Failed, Failed

    After performing a network diagnosis, the result may appear as:

    1. Physical Connection: OK
    2. Local Access: Failed
    3. Internet Access: Failed

    Follow the troubleshooting steps below:

    1. Make sure the connection is active by accessing the Internet using a computer or a different device.
      Note:  If other devices cannot be connected by wireless LAN, contact your Internet Service Provider (ISP).
    2. Make sure the correct network name (SSID) of your wireless router is indicated.
    3. Make sure the security key is entered correctly. The network security key is case sensitive.
      Examples of mistakes:
      • I (capital i), l (small L) and 1 (number one)
      • 0 (number zero) and O (capital o)
      • d (small D) and b (small B)
      • 9 (number nine) and q (small Q)
    4. Perform the connection diagnosis again.

    Is the problem resolved?

    No, take me to the next step.



    Back to Main Menu