Article ID : 00250941 / Last Modified : 04/12/2022Print

Try the following

    1. To check whether it's a TV issue, confirm the picture quality by checking other sources or performing picture tests.

      How to perform picture test

      • Android TVs or Google TV™: Refer to the How can I test the picture and sound quality of my Television? article.

      • Other than Android TVs or Google TV™: Follow these steps. If the steps are not applicable, refer to your product Manual.
        1. On the remote control, press the HOME button.
        2. Select Customer Support under System Settings.
        3. Select View Test Picture under Picture Check.
    2. Depending on the results, check the following:

      1. If the image quality is good, there is no issue with the TV. The issue is occurring most likely because of the quality of the content or connectivity. You may improve the image quality by adjusting the Picture mode, Sharpness, and Resolution settings.

        Notes:

        • If you have a high definition TV, we recommend you use a high-definition cable or satellite set-top box and set it to 1080i fixed. For the best quality picture, connect the TV to the cable or satellite set-top box with an HDMI cable; otherwise, use a component video cable.
        • The broadcasting companies control the quality of the program. Some programs are broadcast in high definition (HD), while other programs are broadcast in standard definition (SD), even on HD stations (SD content on HD channels does not create an HD picture). The quality of the picture also depends on the type of camera used when the original recording was made.

      2. If the image quality is not good, adjust the picture settings such as Picture mode, Sharpness, and Resolution to see if the situation improves.

    Is the issue resolved?

    No, take me to the next step.

     

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