Software Update Doesn't Complete Using the TV Menu

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

There are various factors that may prevent the software update from completing. Follow the steps below to troubleshoot the issue:

1. Unplug the power cord from the electrical outlet and plug it back in, or perform a power reset. To perform a power reset, refer to the following articles:
   • Restart your Android TV™ device
   • Perform a Power Reset on Your TV
2. Confirm the network status depending on the operating system (OS) of your TV:

   Android™ 8.0 

   1. On the supplied remote control, press the HOME button.
   2. Select App.
   3. Select HELP.
   4. Select Internet connectivity symptoms.
      Note: The results on Cable Connection, Local access, and Internet access should be OK.

   Android 7.0 or earlier

   1. On the supplied remote control, press the HOME button.
   2. Under the HOME menu, scroll down to Settings.
   3. Press the right arrow button then select HELP.
   4. Under the HELP category, select Internet connectivity symptoms.
      Note: The results on Cable Connection, Local access, and Internet access should be OK.

    2014 TV models

   1. On the supplied remote control, press the HOME button.
   2. Go to Settings.
   3. Select Network.
   4. Select Network Setup.
   5. Select View Network settings and status.
   6. Select Check Connection.
   7. Select Yes.
      Note: Make sure that your TV is connected to an active network and the Physical Connection or Wireless Device on TV feature is set to OK or Found.

3. Perform the software update again.
   Note: If New software version is not detected appears on your TV screen, wait two minutes and then perform the software update again.

4. If the software update still doesn't complete, you can update your TV manually with a USB storage device.

Related Info

• Connect the Internet Video Device to a Network Using a Wired Connection
• Connect the TV to a Network Using a Wireless Connection
• Connect Your Android TV to the Internet
• The BRAVIA TV Can't Connect to the Internet

*Android and Android TV are trademarks of Google LLC.