The Screen mirroring function doesn't work

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Before you start

• Verify that your mobile device and TV both support Screen mirroring.
• Screen mirroring is not a feature of Apple® devices. Use Wi-Fi Direct® or Apple AirPlay® features, depending on the TV model.
• If you have an Android TV™ and home network, you may be able to use the Chromecast™ built-in (Google Cast™) feature as an alternative to Screen mirroring.

Troubleshooting steps

Check to validate Screen mirroring works after each step.

1. Make sure the TV is on the screen mirroring input.
   1. On the supplied remote control, press the Input button.
   2. Select Screen Mirroring.
      • The TV awaits confirmation from the mobile device.
2. Enable the screen mirroring setting on your mobile device.
   • Check the mobile device manual or contact the manufacturer for further details.
   • Make sure there are no other wireless devices connected to the mobile device prior to the TV's screen mirroring setup.
   • If you connected your TV to a computer, a Microsoft® Windows® 10 operating system upgraded from an earlier version may not be compatible. Contact the computer manufacturer for further details.
3. Reboot your mobile device.
4. Perform a power reset on the TV.
   • Android TV™
   • Other TVs
5. Start pairing the mobile device to the TV.
   Note:

   • This feature doesn't require a password. If asked for a password, turn off the Wi-Fi Direct® mode on your mobile device, if applicable.
   • Some TVs and Xperia® mobile devices are compliant with screen mirroring using the Miracast® technology. We don't guarantee that other manufacturer's screen mirroring function will work.
   • Use the Wi-Fi Direct or Google Cast™ feature on your Android TV if you have an iPhone®, an iPod®, or an iPad® mobile device.
   • If your TV doesn't support screen mirroring and the mobile device has the Wi-Fi Direct feature, use the Wi-Fi Direct feature on your mobile device to display photos and play videos or music on the TV.
   • Environmental interference causes poor video quality.
6. Set the Bluetooth® settings of the Android TV to Off.
   1. Press the HOME button.
   2. Select Settings.
   3. Select NETWORK & ACCESSORIES.
   4. Select Bluetooth settings.
   5. Select Bluetooth.
   6. Select Off.