On-screen keyboard is missing or doesn't appear on my Android TV

Make sure that the Google Play™ Store app has the latest updates. To keep your apps up-to-date, select Auto-update apps at any time in the app settings.

1. On the supplied remote control, press HOME.
2. The next steps will depend on your TV menu options:
   • Select Apps → Google Play Store → Settings → Auto-update apps → Auto-update apps at any time.
   • Select Google Play Store → Settings → Auto-update apps → Auto-update apps at any time.
3. Check if the on-screen keyboard appears. If the issue still occurs, proceed to Step 4.
4. Remove all devices connected to the TV's USB ports, including wireless mouse adapters, to eliminate any possiblity of those devices being incorrectly recognized as a keyboard.

   

5. Perform a power reset or restart of the TV

   Power Reset

   Note: Skip this step if your TV power cord is inaccessible.

   • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

   Restart

   Select the method depending on your TV.

   • Restart the TV with the supplied remote control:
     • Press and hold the POWER button until Power off appears on the screen
     • Press and hold the POWER button until a menu appears → select Restart
   • Restart the using the menu. On the remote:
     • Press (Quick Settings) → Settings → System → Restart → Restart
     • Press HOME → Settings → About → Restart → Restart
     • Press HOME → Settings → Device Preferences → About → Restart → Restart

   Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.