Article ID : 00030376 / Last Modified : 04/11/2024Print

No picture on my TV when using an HDMI connection

    Use these troubleshooting steps when there is no picture with an HDMI® connection between your device and the TV. It's recommended to make sure your TV has the and to check your device and TV manuals for all model-specific steps and details.

    Note: If you are using an analog connection (composite or component cable), refer to the No picture on the TV when connected to an Audio/Video device using an analog cable article instead.

    1. A power reset or restart of the TV is a recommended troubleshooting step that resolves many temporary issues.

    2. Verify which HDMI input the source device is connected to on the TV.
      • On the supplied TV remote control, press the INPUT button repeatedly until it shows the correct HDMI input where the source device is connected.
        Image of input layout of the TV
        Note: The location of the Input button on your remote and the number and names of the inputs may be different on your TV.
    3. If you're using an audio system such as an amplifier or home theater system between the TV and your video source, make sure that the input setting on the audio system corresponds to the video output source.

    4. Try connecting to a different HDMI port on the TV.
      • If the issue is resolved, use this HDMI port or try connecting back to the previous HDMI port.
    5. Try a different device to output an HDMI video signal using the same connections.

    6. Make sure the connected device is set to output through its HDMI connection and the video format being output is compatible with the TV.

      • The output signal set on your source device may be indicated on its display or in its menus.
      • Some devices may output a 1080/24p or 1080/30p video signal, but some TVs can only accept a 1080/60p video signal. Changing the video output format of the connected device may resolve the issue. Check the manual or contact the manufacturer for further information.
      • The A/V receiver might not up-convert a signal to HDMI if you connected an analog connection type (Coaxial, Composite A/V, Component A/V, or S-Video) on the output device and the audio system. Check the receiver manual for details about other connection options.
    7. If the device is connected to an A/V Receiver or other components before being connected to the TV, try connecting directly to an HDMI input. If this works, your receiver or another device may not be an HDMI repeater and might not pass the signal on to the TV.
      • An HDMI repeater receives an audio/video signal from one HDMI device and passes it through to another connected HDMI device. While your device is supported by HDMI repeaters, products from other manufacturers may not be supported.
    8. Try changing the HDMI signal format on your TV to resolve the issue. If your HDMI format is set to Standard, change it to Enhanced, and if it's already set to Enhance, change it to Standard.

      View example of changing the HDMI signal format on an Android TV™ or Google TV™

    9. Disconnect the HDMI cables from all devices and clear the data and cache from the ExternalInputServices app.

    10. Try using a different HDMI cable.
      • To view 1080p (60p) quality content on the TV from an external device, make sure to use a High-Speed HDMI cable with the HDMI logo.
    11. If there's still no picture, perform a factory reset:

    If the issue still occurs, repair may be required.  Go to Product Repair.