Article ID : 00123184 / Last Modified : 04/29/2021

My Android TV screen turns black when pressing certain buttons on the remote while using the Netflix app

    A black screen may appear while using the Netflix® app after pressing the certain buttons on the supplied Android™ TV remote. This is normal operation and occurs before the selected menu items are displayed after pressing the following buttons:

    • ACTION MENU
    • DISCOVER
    • INPUT

    For additional Netflix app concerns, search the Netflix Help Center.