Article ID : 00198062 / Last Modified : 03/17/2021

The display screen or home screen is dark while watching HDR content

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The display screen and Home menu screen of your Android TV™ may be darker because of the difference in the brightness of HDR videos and conventional videos.

    Non-TRILUMINOS™ display TVs

    The display screen and Home menu screen of non-TRILUMINOS display TVs like the XD75xx_X75xxD series, XD70xx_X70xxD series, and the SD80xx_S80xxD series sometimes goes darker. This is normal and not a malfunction of the TV.

    TRILUMINOS display TVs

    If the HDR mode is set to ON, change it to Auto:

    HDR content from video apps like YouTube™ internet video app

    HDR content from the Google Play™ store

    HDR content from an external HDMI® device