If the Wi-Fi® signal on your TV device drops or intermittently disconnects, try a power restart or reset of your TV and your modem/router first. A power cycle or reset of your devices often resolved these issues. Then if needed, check your network connection status and the troubleshooting steps provided.
Before you start
It's recommended that you keep your TV software updated to the latest version. These updates include key features, applications, bug fixes, and feature improvements. Your TV may receive these updates automatically. Check the article Perform a software update on an Android TV™ or Google TV™ for additional information.
Power reset or restart your TV and your modem/router
Resetting your TV or internet devices will often improve or resolve Wi-Fi connectivity issues.
- Power reset or restart the TV
- Power reset your modem/router: Disconnect the power to your modem/router for at least one minute, then reconnect power and wait for your modem/router to complete its connection to the internet. This procedure does not change any settings stored in the router. If you need specific information and instructions, check your modem/router manual.
Check Your TV Network Status
If you continue to experience Wi-Fi connection issues after resetting your devices, check the network status of your TV. The Network Settings icon or messages on the TV menu screen indicate your network connection status. How it appears varies depending on the model year of your TV and the Android™ OS version installed. Choose the applicable steps based on your model year.
Check the network status on your TV and then, if necessary, follow the suggested steps in the troubleshooting section provided.
- The Wi-Fi signal strength is weak
Place the router close to your TV, then check if the signal strength has improved.
- Your TV is too close to the router
It is recommended that the TV and router be at least 1 meter (3 feet) apart.
- You also have a LAN (ethernet) cable connected to your TV
Try disconnecting your LAN cable when using Wi-Fi.
- Other devices are connected to the same network
The network speed may slow down if other devices download large-sized files, such as videos. Cancel or wait until this activity completes and try again.
- Interference from other wireless devices
- If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
- Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
Devices that may Cause Electromagnetic Interference Environments that may Cause Electromagnetic Interference
- Microwave ovens
- Cordless phones
- Garage door openers
- Wireless toys
- Locations near large transmission lines
- Locations that generate static electricity
- Locations where the walls, decks, or doors have metal surfaces
- Check the frequency band setting of your router (for dual-band routers)
Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.
- If the Internet Protocol for your router is set for IPv6, try disabling this setting. Refer to your router documentation and the manufacturer for information if needed.
- Check the IP Control setting on your TV, if it's off, try setting it to on.