Article ID : 00105857 / Last Modified : 11/13/2019

Netflix error messages and error codes

    This article will help you troubleshoot error messages and error codes when using the Netflix® app. Check the list of error codes and messages first, if your error code or message is listed, follow those instructions.

    Error codes

    Error messages

    Note: If the error code or message isn't listed, visit the Netflix Help Center and type the error into the search field for more information.

     

    General troubleshooting steps

    If your specific error code or message is not listed, try these basic troubleshooting steps. Because each step may resolve the issue, test the results after each step:

    • Close the Netflix app and then open it again.
    • Ensure your internet access is working properly.
    • Unplug the power cord of your device, and then plug it back in.
    • Make sure your device has the latest software update.