Article ID : 00165623 / Last Modified : 11/16/2020

My Android TV continuously restarts after a firmware update

    This issue may be resolved by performing a forced factory reset on your TV.

    Important

    Before you start

    • This article only applies if your Android TV™ continously reboots AFTER a firmware update has been installed.
    • WARNING! This reset process will remove all of your TV settings including apps, channels, and wireless network.

    • You may need help from a second person to perform the reset.

    Perform a forced factory reset

    The number of buttons on the back of your TV determines which steps you have to follow to perform a forced factory reset.

    • There are only three buttons.
    • There are four or more buttons

    If the reboot issue continues after you perform a forced factory reset, please perform the reset again. If the issue still occurs after the second reset, Contact the Product Support team for further assistance.