Article ID : 00205200 / Last Modified : 08/02/2021

The volume level for broadcast and apps are different when an external speaker is connected to the eARC/ARC HDMI port

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Depending on the app (streaming service), the surround sound volume may be louder if it's streaming from a device that's connected to the (eARC/ARC) HDMI® port on your TV. To reduce the volume difference, set the Digital audio output to PCM.

    Note: PCM doesn't output surround sound.

    1. Access the Setting screen
      • (For models released in 2019 or later): press the Quick Settings button on the remote control → select Settings.
      • (For other models): press the HOME button on the remote control → select Settings.
    2. The next steps will depend on your TV menu options:
      • Select SoundDigital audio outPCM.
      • Select Display & SoundAudio outputDigital audio outPCM.