Check your remote for the Mic button
Make sure the remote control has a microphone mark on the upper hand corner or a mic button. The microphone mark indicates that the remote control supports voice recognition.
- A (2015 Android TV™ Touchpad Remote Control)
- B (2016 or later Android TV Remote Control)
- Not all TVs have a supplied Touchpad Remote Control. Information of supplied items are detailed in your manual.
Please contact a local or online authorized retailer to purchase a Sony product.
For customers in the United States: https://www.sony.com/retailers
Common reasons voice commands won't work
Voice recognition may not work on all displays or setup screens. If none of those situations apply, one of the following common reasons may be the cause. Check if the voice command works after each section.
If voice commands don't work after a TV software update or after the remote has been replaced, unpair and pair the remote control to your TV.
What if the remote control doesn't have a Mic button?
There are two alternatives to using the voice recognition function of the TV.