Article ID : 00018220 / Last Modified : 03/13/2018

Can't View a Specific Internet Video Channel

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Follow these steps if the connection times out or if you can't play a specific internet video channel.

    IMPORTANT: If more than one internet video station isn't working, make sure to follow the steps on how to access an internet video channel.

    1. Test the speed of your internet connection.
      • A minimum internet connection speed of 2.5 Mbps or higher is required for standard-definition (SD) programming.
      • A minimum internet connection speed of 10 Mbps or higher is required for high-definition (HD) programming.
      • Internet speed can be affected if others in the home are using a computer to view movies, performing large downloads, or play online games.
    2. Try using a different internet video channel that offers SD programming and doesn't require a subscription, purchase, or rental.
      • YouTube™ channel or Crackle™ internet movie station offer this type of content.
    3. Some of the internet video channels don't support a proxy connection. Disable the proxy settings and try again.

    If the internet connection test results in a supported speed and other internet content plays successfully, it would be an indication that the desired internet channel may be temporarily down. We recommend trying the station at a later time.