Article ID : 00110933 / Last Modified : 12/04/2019

Voice Commands don't work on my remote control

    Before you proceed with the troubleshooting steps in this article, first make sure that your remote control supports voice recognition. Look for the microphone mark or button. This mark indicates that the remote control supports voice recognition.

    If the remote control does support the voice recognition function, proceed with the troubleshooting instructions below.

    Note: If voice commands stop working after a TV software update was installed or if the remote control was replaced, use this other article instead.

    Troubleshooting instructions

    Check if the voice command works after each step. If model-specific information is needed to complete any step, check your product manual for details.

    • Remove the batteries from the remote control and insert them again.
    • Check that the display or setup screen supports voice recognition.
    • Make sure that your TV is connected to the internet:
      1. On the supplied IR remote control, press the HOME button.
      2. Select Settings.
      3. The next steps will depend on your TV menu options:
        • Select Network & InternetNetwork statusCheck Connection.
        • Select NetworkAdvanced settingsNetwork statusCheck Connection.
    • Speak directly into the microphone on the remote control.
      • The microphone is usually located at the top of the remote when you hold it upright. The location may differ depending on the remote control.
    • Make sure that the remote control is paired with the TV.

    • Make sure that the remote control software is updated

      Follow the steps below to perform a software update for your remote control.

      1. Press the HOME button.
      2. Select Settings.
      3. The next steps will depend on your TV menu options:
        • Select Remotes & AccessoriesRemote controlSoftware update.
        • Select Remote control or Voice Remote Control Software update.

      Note_S

      • If the message Would you like to update the remote control software now? is displayed, you can update the software of the remote control. Follow the on-screen instructions and operate the remote control.
      • If the remote control software update proceeds but fails every time, the battery power may be low. Replace the batteries, and then try updating the remote control software again.
      • If the message Please use a Voice Remote Control to select this item is displayed, the Bluetooth® feature may have frozen temporarily. Remove and insert the batteries or reset the TV, and then try updating the remote control software again.
      • If the message Your software is up to date appears on the TV screen, you do not need to update the software.

      Note_E

    What if the remote control doesn't have a Mic button?

    There are two alternatives to using the voice recognition function of the TV.