Article ID : 00231123 / Last Modified : 07/31/2019

Unable to complete the Privacy Policy after a TV software update for Android TV is installed

    A recent software update for Android TV™ models was recently released.  The update revised the Privacy Policy.  Due to this revision, it is required that customers review and accept the new policy. 

    Use the remote control supplied with your TV to accept the new policy

    After the TV powers up, the privacy message will appear.

    1. On the remote control, press the (Enter / Select) button to open the Privacy Policy.
    2. Read and scroll to the bottom of the policy using the Up / Down arrows.
    3. At the end of the policy, select the desired options (check boxes) by pressing Enter / Select.
    4. Select Proceed and press Enter / Select.

    What if I don't have the supplied remote control?

    If you don't have the supplied Sony® remote and already initiated the software update, you will need to use one of the following to navigate the Privacy Policy:

    • Use another Sony remote and follow the steps above.
    • Connect a USB keyboard or mouse to the TV.
      • For a mouse, use the Cursor/Scroll/Select buttons to navigate the policy and select options.
      • For a keyboard, use the Down Arrow/Enter keys to navigate and select options

    After the options are selected and you select Proceed, the TV will function normally.   


    • Options that are not selected may limit functionality of the TV after the update.
    • Other devices that have USB connectivity through a wired connection may work in the abscence of the supplied Sony remote.