Article ID : 00092692 / Last Modified : 06/24/2020

The Screen mirroring function doesn't work

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Before you start

    • Verify that your mobile device and TV both support Screen mirroring.
    • Screen mirroring is not a feature of Apple® devices. Use Wi-Fi Direct® or Apple AirPlay® features, depending on the TV model.
    • If you have an Android TV™ and home network, you may be able to use the Chromecast™ built-in (Google Cast™) feature as an alternative to Screen mirroring.

    Troubleshooting steps

    Check to validate Screen mirroring works after each step.

    1. Make sure the TV is on the screen mirroring input.
    2. Enable the screen mirroring setting on your mobile device.
    3. Reboot your mobile device.
    4. Perform a power reset on the TV.
    5. Start pairing the mobile device to the TV.
    6. Set the Bluetooth® settings of the Android TV to Off.

    Notes:

    • Both the 2.4 GHz and 5 GHz frequency band available on most wireless routers are prone to channel interference. Ask your internet service provider to help you set your router to a non-overlapping channel.
    • If your wireless router supports both 2.4 GHz and 5 GHz frequency band, setting the frequency band to 2.4GHz may resolve the issue.
    • Other mobile devices simultaneously connected to your wireless router may affect the screen mirroring function. Disconnect other mobile devices from the router.