All network status tests fail when performing the wireless network diagnosis on my TV

Your TV can't connect to a Wi-Fi® network and, after performing the network status test on the TV, the test results show it failed. The following information is provided to help resolve this issue.

Network status

After performing the network status test on your TV, the network status results appear as:

• Wireless device on TV: Failed (or Off)
• Local Access: Failed
• Internet Access: Failed

These results indicate that the wireless module inside your TV does not detect your home network. The test checks to see if the wireless module can receive a signal from your router, if it fails, then the Local access and Internet access test will also fail. Check the troubleshooting steps to help resolve the issue:

Troubleshooting the built-in wireless LAN connection

Steps may vary depending on your TV. For model-specific information, check your TV manuals. Manuals are posted on your model support page.

1. Make sure the built-in wireless function is enabled

   Follow the steps according to your TV type:

   • Android TV™ models:
     1. On the supplied remote control, press the (Quick Settings) or HOME button (depending on the model).
     2. Select Settings.
     3. The next steps vary depending on your TV, follow the steps that best match your TV menu options:
        • Select Network & Internet → Wi-Fi.
        • Select Network → Advanced settings → Built-in Wi-Fi.
     4. Set to On.
     5. If necessary, run the network setup for the Wi-Fi connection.
   • Other LCD / LED TV models:
     1. On the remote control, press the HOME button.
     2. Select Settings.
     3. This step will vary depending on the network setup options available in your TV menu. Follow the steps accordingly.
        • Select System Settings or Preferences → Setup → Network → Built-in Wi-Fi → On
        • Select Network → Built-in Wi-Fi or Built-in Wireless LAN → On
     4. If necessary, run the network setup for the Wi-Fi connection.
2. Perform a power reset or restart of your TV
   • Android TVs

     Power Reset

     Note: Skip this step if your TV power cord is inaccessible.

     • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

     Restart

     Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.

     Select the method depending on your TV.

     • Restart the TV with the supplied remote control:
       • Press and hold the POWER button until Power off appears on the screen
       • Press and hold the POWER button until a menu appears, then select Restart
     • Restart the using the TV menu:
       1. On the supplied remote control, press the (Quick Settings) or HOME button (depending on the model).
       2. Select Settings.
       3. The next steps vary depending on your TV, follow the steps that best match your TV menu options:
          • Select System → Restart → Restart
          • Select About → Restart → Restart
          • Select Device Preferences → About → Restart → Restart
   • Non-Android LCD TVs
3. Perform the network diagnosis again
   • Android TVs
   • Non-Android LCD TVs
   Notes:

   • If your built-in wireless function is enabled, your TV should be able to find available wireless networks nearby. If you're TV is still unable to find a Wi-Fi connection in the Network Connection list (even from other nearby sources), the TV may have a hardware issue and require repair.  Go to Product Repair. 
   • If you're TV is unable to find your Wi-Fi network, but is able to see wireless networks from other nearby sources, your TV is functioning properly and there may be an issue with your network. Try performing a power reset of your modem/router or contact your provider.

4. Power reset your modem/router

   A connection issue with your modem/router is often resolved after a power reset. If you have a separate modem and router, power reset both devices.

   1. Unplug the power to your modem/router and wait about 60 seconds.
   2. Reconnect the power to your modem/router and make sure it's turned on.
   3. Wait until the device is finished connecting to the internet and your network.
   4. Check your network status.

   Note: If you continue to experience network/internet connection issues, check the internet connection on your other devices. If the issue exists on all devices, contact your internet service provider for additional help.

Troubleshooting the UWA-BR100 USB wireless LAN adapter network connection (if applicable)

This information is provided for those using the UWA-BR100 USB Wireless LAN adapter with an older LCD TV that doesn't have a built-in wireless LAN adapter.

UWA-BR100 USB troubleshooting steps: