Article ID : 00138463 / Last Modified : 08/18/2022Print

Can't hear TV sound from the soundbar, home theater system, or home audio system

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This information provides various steps to troubleshoot your sound issue. Check if the sound issue is resolved after completing each step.

    Note: If there is no sound coming from the wireless subwoofer or surround speaker, refer to the No sound comes out of the subwoofer article instead.

    The steps and menus may vary. Check your manuals for model-specific information.

    1. Perform a power reset or restart of the TV.
    2. Turn off your audio system and the TV, disconnect the cables between your TV and the audio system, and reconnect them. Next, make sure the cables are secure at both ends, turn on your TV, followed by your audio system.
      Note: Depending on the model, names and operations may vary, or some settings may be unavailable. For details, refer to the manual of the TV or audio device.
      If both the TV and audio device have HDMI ports labeled as ARC or eARC
      If the HDMI port has no ARC or eARC label on either the TV or the Audio device (Using an Optical digital audio cable)
      If using only an Optical digital audio cable
      If using only an Analog audio cable
    3. Verify that the audio output setting of your TV is set to the audio device. If your TV is BRAVIA TV, set the Speakers to Audio System. The steps below are an example of Sony's Android TV™ or Google TV™.
      Note: : Connecting the TV and audio system with a cable will not produce sound from the audio system.
      1. Open the Settings screen.
        • If the remote has a Quick Settings button: Press the Quick Settings button → Settings.
        • If the remote control does not have a Quick Settings button: Press the HOME button → Settings.
      2. The following steps will depend on your TV menu options
        • Select Display & SoundAudio outputSpeakersAudio system
        • Select Sound SpeakersAudio system
    4. If the input mode of the audio system is set to other than TV, or the Home menu is displayed, the sound is not output. Press the INPUT or TV button on the remote of the audio device, then set the input mode to TV.
    5. Turn on the TV, then turn on your audio device.
      Note: Depending on the order in which they are turned on, the system may be muted and MUTING displayed on the front panel display of the audio system.
    6. If your TV is a BRAVIA TV, update the TV software to the latest version.
    7. Update your audio device software to the latest version.
    8. Reset the audio device and the TV.
      Note: For how to perform a reset, refer to your device's manual.