The TV freezes or displays a blank screen when streaming video on Android TV or Google TV
IMPORTANT: Refer to the YouTube app doesn't launch, freezes, or an error message appears article if you are having issues with the YouTube™ streaming service.
Check your streaming app for resolution after each step.
- Power reset the Android TV™/Google TV.
If the issue still occurs, perform factory data reset.
- Note: Completing a factory data reset will remove all customer settings in the TV including apps, channels, and wireless network settings.