Article ID : 00205200 / Last Modified : 08/16/2022Print

The volume level for TV broadcast and apps are different when an external speaker is connected to the eARC/ARC HDMI port

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Depending on the app (streaming service), the surround sound volume may be louder if it's streaming from a device that's connected to the (eARC/ARC) HDMI® port on your TV. To reduce the volume difference, you can set the Digital audio output to PCM.

    Note: PCM doesn't output surround sound.

    1. On the supplied remote control, press the (Quick Settings) or HOME button (depending on the model).
    2. Select Settings.
    3. The next steps will depend on your TV menu options:
      • Select SoundDigital audio outPCM.
      • Select Display & SoundAudio outputDigital audio outPCM.