Article ID : 00119549 / Last Modified : 04/18/2024Print

Apps won't install or update from the Google Play store

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    For various reasons, your apps may not install or update from the Google Play™ store. Check if the issue is resolved after each step you perform. These steps may vary depending on your TV's software version (operating system).

    Note: It's recommended to make sure your to the latest version.

    Troubleshooting steps:

    Power reset or restart the TV

    Make sure to use a Google™ email account

    Check the available storage space

    Uninstall unnecessary applications

    Cancel any ongoing installation or downloading of apps

    Clear data and cache on the Google Play services

    Make sure the Parental controls are set to allow all