Can't pair Bluetooth devices to my Android TV

Check if you can pair your Bluetooth® device to your Android TV™ after you perform each step.

1. Power reset or restart the TV:
   • Power reset
     • Turn off the TV → Unplug the power cord for two minutes → Turn on the TV
       Note: Skip this step if your power cord is not accessible.

   • Restart

     • Restart the TV with the supplied remote control:
       • Press and hold the POWER button until Power off appears on the screen
       • Press and hold the POWER button until a menu appears → select Restart
     • Restart the TV using the menu:
       • Press HOME → Settings → About → Restart → Restart
       • Press HOME → Settings → Device Preferences → About → Restart → Restart
2. Make sure that your TV has the latest firmware update. Downloads are posted on your model support page.
3. Check the following according to the connected device:
   • Voice remote control / Touchpad remote controls
     • Registration of the touchpad remote control or voice remote control always fails.
     • How to troubleshoot issues when the Touchpad Remote Control does not work.
   • Audio devices (Bluetooth headphones, speakers, and soundbars)
     • TVs released in 2016 and earlier don't support Bluetooth connections with audio devices. For more details on compatible models check the Can I use Bluetooth headphones and soundbars with my Android TV article.
     • If your TV supports it, only one Bluetooth audio device can be connected to the TV at a time. However, it is possible to connect Bluetooth devices other than the Bluetooth audio device at the same time.
     • For issues other than pairing, refer to the Bluetooth device connection issues with 2017 and 2018 Android TVs article.
   • Mouse or keyboard
     • Check for compatible Bluetooth mice and keyboards.
   • Mobile devices
     • Mobile devices (smartphones or tablets) can't be connected through Bluetooth. For details about another way to connect mobile devices, refer to the Play content from a mobile device on the TV article.
4. Make sure that your Bluetooth device is fully charged.
5. If you have a KD XxxC or XBR XxxC series model, when connecting four or more Bluetooth devices to the TV, the connection or pairing may fail.
   • Turn off any Bluetooth devices that you are not using and then connect the desired Bluetooth device again.
6. Move other devices and electronic appliances, like microwaves or smartphones, away to avoid interference.
   • Bluetooth devices use 2.4Ghz band and communication speed may degrade due to wireless interferences.
7. The TV or device may not work on a metal rack due to wireless communication interference.
8. Restart the TV using either method and depending on your menu display:
   • Restart the TV with the supplied remote control:
     • Press and hold the POWER button until Power off appears on the screen
     • Press and hold the POWER button until a menu appears → select Restart
   • Restart the TV using the menu:
     • Press HOME → Settings → About → Restart → Restart
     • Press HOME → Settings → Device Preferences → About → Restart → Restart
9. On the TV, turn the Bluetooth setting off and on again.
10. On the supplied remote, press the HOME button.
11. Select Settings.
12. This step will vary depending on your TV menu options:
    • Select Remotes & Accessories → Bluetooth settings → Bluetooth
    • Select Bluetooth settings → Bluetooth
13. Turn Bluetooth off, then turn it back on.

If the issue still occurs, perform a factory data reset.