Article ID : 00245828 / Last Modified : 05/03/2022

Make sure the sound output is set to TV speakers and not Audio system

    Check the following

    • To verify audio is sent from the TV speakers, press the (Mute) button to make sure the TV is not muted, and then press the VOL or (Volume) + button to turn up the volume.
    • Check the sound setting.
      • Open the settings screen according to your remote.
        • On the remote control, press the Quick Settings button → select Settings
        • On the remote control, press the Home button → select Settings
      • The following steps will depend on your TV menu options
        • Select Display & SoundAudio outputSpeakersTV Speakers.
        • Select SoundSpeakersTV Speakers.
        • Select SettingsSound (or AV setup) → TV Speakers.
    • If headphones or a Bluetooth audio device are connected, then audio is not output from the TV speakers. Remove the headphones or disconnect the Bluetooth audio device.

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