Article ID : 00022044 / Last Modified : 11/11/2019

Netflix app does not open when using the NETFLIX button on the remote

    Follow the steps below if the NETFLIX button on the supplied remote control does not open the Netflix® app.

    Before you start

    Troubleshooting steps

    Test for connectivity by pressing the NETFLIX button on the remote after each step.

    1. Confirm that the supplied remote has functional batteries.
    2. Setup and check the required internet connection.
      • Contact your Internet Service Provider (ISP) if you cannot connect.
    3. Confirm if another streaming app, such as the YouTube™ app, works.
      • If YouTube works, your ISP could be delivering a slower speed than recommended by Netflix. Perform a speed test to test your network speed.
    4. The internet connection speed can be affected if other devices utilized for online gaming and video streaming are connected at the same time.
      • Remove streaming devices from the network as needed to increase internet speed.
    5. On the internet video device, sign out of your the Netflix account and then sign back in.
    6. Perform a Refresh Internet Content.
      • Refresh Internet Content does not apply to an Android TV™ models.
      • For TVs that are not Android TVs, refer to the manual that came with the TV. Manuals are posted on your model support page.
      • For a Blu-ray Disc™ player, follow these steps to refresh the Internet content.
        1. Select Setup.
        2. Select Resetting.
        3. Select Initialize Personal Information.
        4. Select OK.
    7. Perform a power reset on the device.
      1. Turn the power off.
      2. Unplug the power cord from the wall outlet and leave it unplugged for 60 seconds.
      3. Plug the power cord back in.
      4. Turn on the device.
    8. Restart the router/modem.
      1. Turn off and unplug the device.
      2. Wait 60 seconds.
      3. Plug the device back in and power on.