Can't Access Videos, Music, or Pictures from Apps on My TV

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If you can't access network services (such as the Google Play™ Store, Movies & TV, or the YouTube™ app) on your BRAVIA™ TV, make sure it has an active internet connection and confirm that the date and time are set.

1. Check the network status. The steps may vary depending on the version of the operating system (OS).

   Android™ 8.0 Oreo™ OS

   1. On the supplied remote control, press the HOME button.
   2. Select Apps.
   3. Select Help.
      • You can also display the Help screen by pressing the HELP button on the remote control.
   4. Under the PROBLEM DIAGNOSIS category, select Internet connectivity symptoms.

   Android 7.0 Nougat OS or earlier

   1. On the supplied remote control, press the HOME button.
   2. Under the Settings category, select Help.
      • You can also display the Help screen by pressing the HELP button on the remote control.
   3. Under the PROBLEM DIAGNOSIS category, select internet connectivity symptoms.

2. Set the Date & time correctly.

• Search/Voice Search
• Voice Actions
• Backdrop (screen saver with scenic pictures)

*Android, Google Play and YouTube are trademarks of Google LLC.