Article ID : 00200742 / Last Modified : 12/04/2019

Stream UHD content using the Netflix app on an Ultra HD TV

    Before You Start

    You'll need the following to stream Ultra HD (UHD) content using the Netflix® app on your Ultra HD TV:

    • A steady internet connection speed of 25 megabits per second or higher.
    • A Netflix subscription plan that supports UHD streaming. Follow the steps to check your plan:
      • From your TV
        1. On your supplied TV remote, press the Netflix button.
          • If your remote does not have a Netflix button, press the HOME button and then select Netflix.
        2. If prompted, under Who's watching Netflix, select your profile.
        3. Press the Left arrow on the remote to navigate to the menu section.
        4. Use the Down arrow to scroll down and select Settings.
        5. Check your plan under Plan Information.
      • From your computer
        1. Sign in to your Netflix account.
        2. If prompted, under Who's watching Netflix, select your profile.
        3. From the drop-down menu in the upper right-hand corner, select Account.
        4. Check your plan under PLAN DETAILS.
    • Streaming quality set to High or Auto in the data usage setting.

      Note: Data usage settings cannot be adjusted from a Kids profile.

      1. From your computer, sign in to your Netflix account.
      2. If prompted, under Who's watching Netflix, select your profile.
      3. From the drop-down menu in the upper right-hand corner, select Account.
      4. Under MY PROFILE, select Playback settings.
      5. Ensure High or Auto is selected.
      6. Click Save. Your changes will take effect within 8 hours.

    Stream Netflix Ultra HD content

    Note: Recent changes to your playback settings may take up to 8 hours to take effect.

    1. On your supplied TV remote, press the Netflix button.
      • If your remote does not have a Netflix button, press the HOME button and then select Netflix.
    2. If prompted, select your profile.
    3. Select a video title with an Ultra HD icon or search Netflix for the terms 4K or UltraHD.