Article ID : 00227926 / Last Modified : 06/11/2019

Crackle videos don't play

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Check if you can play videos from the Crackle® app after completing each step:

    1. Make sure your TV has an active internet connection.
    2. Update the Crackle app to the latest version.
    3. Update your TV to the latest software version.