Article ID : 00204462 / Last Modified : 03/18/2020

The voice-enabled Amazon Alexa device suddenly no longer controls my TV

    IMPORTANT: This article only applies to certain products and countries. Please check the Applicable Products and Categories section, and Supported Countries article for details.

    If the voice commands from your voice-enabled Amazon Alexa™ device no longer controls your TV, it could be due to a Privacy Policy update. Make sure to agree to the Privacy Policy for the TV Control Setup with the Amazon Alexa app on your TV.

    Note: The Privacy Policy has changed. Open the TV Control Setup with Amazon Alexa app to accept the changes. appears on the screen after a Privacy Policy update.

    1. On your remote control, press the HOME button.
    2. Open the TV Control Setup with Amazon Alexa app.
      • Android™ 8.0 Oreo™ OS
        1. Select Apps.
        2. Select TV Control Setup with Amazon Alexa.
      • Android 7.0 Nougat OS
        • In the Apps category, select TV Control Setup with Amazon Alexa.
    3. Scroll to the bottom of the Privacy Policy screen.
    4. Select Agree or Proceed.
    5. Make sure that you can control your TV using your Alexa-enabled device.

    *Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
    *Google and Android are trademarks of Google LLC.