Article ID : 00012704 / Last Modified : 06/17/2019Print

Unable to get sound from a TV that is connected using an HDMI cable

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Check the connections and settings to resolve this issue.

    1. Make sure that the HDMI® cable connection to the TV and the audio receiver is secure.
    2. Make sure that the TV is compatible with the Audio Return Channel (ARC) function.

      Note: If the TV does not have this function a separate audio connection must be made from the audio output of the TV to the receiver. Check the TV manual for more information.

    3. Using the menu of the receiver, set the Control for HDMI to ON.
    4. Using the menu of the receiver, set the Audio Return Channel to ON.