My TV is no longer able to access internet apps and services

After May 22, 2018, a very small portion of TVs may become unable to access previously working internet apps, updates, or other network services due to changes on the content hosting infrastructure. Use the following information to help resolve the issue:

Power reset your modem/router

Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.

1. Unplug the power cable to your modem/router and wait about 60 seconds.
2. Reconnect the power cable to your modem/router and make sure it's turned on.
3. Wait until the device is finished making it's connection to the internet and your network.
4. Check your internet connection.

Perform a power reset of your TV

Select your TV type below and follow the instructions provided in the link to perform a power reset of your TV.

• Android TV models

  Power Reset

  Note: Skip this step if your TV power cord is inaccessible.

  • Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.

  Restart

  Select the method depending on your TV.

  • Restart the TV with the supplied remote control:
    • Press and hold the POWER button until Power off appears on the screen
    • Press and hold the POWER button until a menu appears → select Restart
  • Restart the using the menu. On the remote:
    • Press (Quick Settings) → Settings → System → Restart → Restart
    • Press HOME → Settings → About → Restart → Restart
    • Press HOME → Settings → Device Preferences → About → Restart → Restart

  Note: When restarting with the remote or menu, the TV will automatically power off and back on after a short time.

• LCD TV models (non Android)

Perform network diagnosis

If your TV continues to experience internet access issues for apps or other network services, select your TV type below and follow the instructions provided in the link to perform network diagnosis. Use the network diagnosis to help identify and resolve the issue.

• Android TV models
• LCD TV models (non Android)

Note: It's recomended that is installed on your TV. If your TV is set for automatic updates, you may aready have the latest update.