Article ID : 00085116 / Last Modified : 11/25/2019

Error: Feature is not available or Service cannot be accessed at this time

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The error Feature is not available or Service cannot be accessed at this time, may appear when accessing YouTube or other internet video apps.

    Possible Causes

    • You turned on the TV.

    • You immediately selected the app after pressing the HOME button on the remote.

    • The TV is no longer connected to an active internet connection.

    Solution

    If the error still appears, follow these steps:

    1. Perform a Refresh Internet Content.

      Note: Check to the TV manual for details.

    2. Test the app.

      Note: If the issue occurs, continue to the next step.

    3. Make sure the TV has an active internet connection.
    4. Reset the TV to factory settings.
    5. Manually set an IP address on your device.