How to use Prime Video (Amazon app) and troubleshoot problems
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
You can instantly stream movies or TV shows on your Android TV with the Prime Video™ app (previously Amazon Video). As an Amazon Prime™ member, you'll have unlimited access to binge-watch your favorite titles.
Note: The Prime Video app on newer models have Adaptive Streaming feature that supports bandwidth fluctuation and determines connection speed. Models that don't support this feature may experience freezing.
How does Prime Video work?
- Access - Service access, connection, setup and login.
- Usage - How To's and requirements.
- Features - Using 3D, 4K, HD, subtitles, and setting parental controls.
- Promotion- Current and past Amazon-related promotions
Troubleshoot problems when using Prime Video
- Prime Video not working - Prime Video is not working properly or an error is displayed.
- Account assistance - Create a Prime Video account and manage your devices.
- Picture quality issues - There's no picture or the image quality is bad.
- Network related - Bandwidth, internet, or connection issues
Repair information and service assistance
Product support & customer relations
Keep track of all your products in one location
Product information and sales assistance
A place where you can find solutions and ask questions
