Follow this procedure to troubleshoot if there is no sound when connected to an Audio/Video (A/V) receiver.
- Ensure an audio cable is connected to the AUDIO OUT jack on the TV.
- Ensure the other end of the audio cable is connected to an appropriate AUDIO INPUT jack on the A/V receiver.
IMPORTANT: Do not connect the audio cable to the PHONO jack on a stereo receiver. A PHONO jack is not compatible with the standard line-level signal supplied by the TV.
- Turn on the TV.
- Turn on the A/V receiver.
- Tune the A/V receiver to the appropriate AUDIO INPUT to receive the audio signal from the TV.
- If there is still no audio, slightly increase the TV volume.
- If there is still no audio, slightly increase the volume level on the A/V receiver.
- Turn off the internal speakers of the TV.
NOTE: Some TV must have the internal speakers turned off to allow the audio output jacks to operate.
- Set the AUDIO OUT jack on the TV to FIXED.
- Set the Multi-channel Television Sound (MTS) to STEREO.
- If the sound is still not being output to the stereo receiver, perform a power reset on the TV.
- Once again, turn off the internal speakers of the TV.
NOTE: For some 2014 TV models, Internet Video apps may output Linear PCM 2.0 instead of Dolby® Digital Plus 5.1. To resolve this issue, disable the Audio Description setting.