Article ID : 00245926 / Last Modified : 05/03/2021Print

Make sure your player has the latest firmware update

    For details on how update to the latest version, please refer to the manufacturer's website.

    If you own a Sony® Blu-ray Disc™ player

    1. Type your Blu-ray player model name in the search box of the Sony support website home page

      If you do not know what your model number is, please check the sticker at the back of the Blu-ray player:
      (1) Model name
      (2) Serial number
    2. Navigate to the Software & Downloads section and select the Firmware download button
    3. Follow the instructions on the website to download the update over the internet or USB storage device.

    Is the problem resolved?

    No, take me to the next step.



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