Article ID : 00030298 / Last Modified : 11/01/2023Print

The TV remote control is not operating properly or doesn't work at all

    IMPORTANT: If you are using a third-party tuner, such as a cable box or satellite receiver, the original Sony remote may not work, you may need to use the supplied third-party remote control for that device to switch channels.

    This article provides information to determine if the TV remote failure is due to an issue with your remote or with the TV itself and the steps to help resolve the issue.


    Top tip - our quick recommended solution

    Before continuing to the various troubleshooting steps, we recommend that you remove the batteries from the remote control, then press and hold the Power button for three seconds. Wait a minute or so, then reinsert the batteries according to the polarity (+ and -). If the issue continues, continue with the troubleshooting suggestions provided.

    Note: When your TV doesn't respond to your remote control commands, the issue could be related to your TV or the remote control. Steps are provided to troubleshoot both.

    Check the applicable steps as needed.

    Check for an issue with your TV

    Check for an issue with your remote control

    If you followed the steps above and still experience the issue, the TV may require repair or the remote control may need to be replaced.  Go to Product Repair.