Article ID : 00263101 / Last Modified : 07/14/2021

I cannot access IPTV app and get error 22 after the refresh internet content suddenly starts

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    If you encounter an issue when you launch the IPTV app, the Refresh Internet Content procedure suddenly starts, and the services listed in All Apps disappear follow the steps below.

    Perform both Initialize Personal Information and Refresh Internet Content procedures.

    1. Initialize Personal Information procedure to clear the cached data files:
      1. On the supplied remote control, press the HOME button, and then select Settings.
      2. Select Customer Support.
      3. Select Initialize Personal Information.
    2. Perform the Refresh Internet Content procedure:
      1. On the supplied remote control, press the HOME button, and then select Settings.
      2. Select System Settings.
      3. Select Set-up.
      4. Select Network.
      5. Select Refresh Internet Content.

      Note: If the issue is still not resolved, perform a Factory Settings procedure to reset your TV to the factory default values.

    3. Perform a software update on your TV

      Once all the previous steps are done, manually perform a software update on your TV:

      • For how to update via Internet, refer to the How to perform a software update article.
      • For how to download a firmware update from the Sony Support website, save it to a USB stick, and then install it on your TV:
        1. At the Sony Support website, imput your model name and click the Search button on the screen.
        2. Select your model name and Downloads item.
          Sony Support website screen
        3. Look for the software available to download.
        4. Confirm your TV software version, and follow the instruction in the support website.

      Perform a Refresh Internet Content again

      Once the software update is complete, perform a Refresh Internet Content procedure again and confirm if the Internet content is displayed in All Apps.