Article ID : 00245967 / Last Modified : 06/09/2020

Go through the below steps:

    Symptoms typically include:

    • no subtitles displayed
    • Wrong subtitles displayed
    • Hard of hearing subtitles not displayed
    • Subtitles on the wrong place on the screen

    Check the Closed Captions / Subtitles

    1. Check with your service provider that subtitles should be available for this channel / service.
    2. Check with your service provider whether the Closed Captions are normally only available as CC on the remote control, or if there is another option available to display subtitles.

    Is the problem resolved?

    No, take me to the next step

     

     

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