Reset your Android TV to factory settings

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

WARNING! A Factory data reset deletes all customized settings, including channels, account information (such as a Google™ account), System and applications data, Downloaded apps, Wired and Wi-Fi® network, and Parental Lock settings.

Before you start

• Try to perform power reset first. Most issues on your TV may be resolved when you perform this step.
• You can sync your apps with your Google account to recover some of the application's data after your perform factory reset. Follow the steps below depending on your TV menu.
  • Press HOME → Settings → Device Preferences or Accounts and Sign in → Google → Choose synced apps → select items to sync → Sync now
  • Press HOME → Settings → Google → Choose synced apps in Sync → select items to sync → Sync now
  • Press HOME → Settings → Personal → Google → Choose synced apps in Sync → select items to sync → Sync now

Reset your TV

The procedure varies depending on the status of your TV:

• If the Home screen can be displayed

  1. Turn the TV on.
  2. On the supplied remote, press the HOME button.
  3. Select Settings.
  4. Follow the steps according to your TV menu:
     • Select Device Preferences → Reset.
     • Select Device Preferences → About → Reset.
     • Select Storage & Reset.
  5. Select Factory data reset.
  6. Select Erase Everything.
     • If you're asked to provide a password, enter the password for the Parental lock (Broadcast).
  7. Select Yes.

• If the Home screen cannot be displayed (the HOME button on the remote control does not work)

  For X74xxH_X75xxH Series: If there is a response when you press the ACTION button on the remote control, follow the procedure below.

  1. Press the ACTION button on the remote control.
  2. Select Settings.
  3. Select Device Preferences.
  4. The next steps will depend on your TV menu options:
     • Select Reset
     • Select About → Reset

  For other models

  1. On the supplied remote, press the HELP button.
  2. Under How to use your TV select Help Guide
  3. Select Settings.
  4. Select Configuring the TV.
  5. Select TV.
  6. Select Settings.
  7. Follow the steps according to your TV menu options:
     • Select Device Preferences → Reset.
     • Select Storage & Reset.
  8. Select Factory data reset.
  9. Select Erase Everything.
     • If you're asked to provide a password, enter the password for the Parental lock (Broadcast).
  10. Select Yes.