If you're experiencing issues when using your Bluetooth® remote control, or when using the 
Mic button/voice command function on your voice command remote control, this article provides information and steps for pairing your Bluetooth® remote control to help resolve the issue.
Notes:
- Depending on your model, a Bluetooth remote control is supplied and already paired with the TV. At the time of shipment, the supplied paired remote control cannot be used to operate other TVs. When checking the remote control operation, use the TV with which the remote control was supplied.
- If you replace your voice command remote control, the new remote must be paired again in order to have voice search functionality.
- After updating the software of your TV, the remote may need to be paired again in order to have voice search functionality.
- Pairing can fail if the battery level is too low. If this is the case, replace the batteries with new ones before pairing them.
Select the applicable information for your TV:
Google TV™ or Android TV™ models released in 2016 or after
The following information provides steps to unpair (where needed) and then pair your Bluetooth remote control to your TV.
Note: Skip the steps to unpair the remote control for the listed model years as specified.
- 2023 models (skip all except the X77L series)
- 2022 models (skip all except W8K and X75K series)
- 2021 models (skip all except the X7 series)
- 2020 models (skip all except the X75H series)
- 2018/2019 models: skip AF9, Z9F, A9G, Z9G, X95G, X85G (55, 65, 75, 85) series with TV software updated to version 6.4960 or later
- Unpair the remote control from the TV:
- On the supplied remote control, press the HOME or Quick Settings (
or 
) button, depending on the model. - Select
Settings. - The next steps will depend on your TV menu options:
- Select Remotes & Accessories → Bluetooth Settings → SONY TV RC MIC 001 or SONY TV VRC 001 → Unpair → OK.
- Select Bluetooth settings → SONY TV RC MIC 001 or SONY TV VRC 001 → Unpair → OK.
- Pair the remote control with the TV:
- On the supplied remote control, press the HOME or Quick Settings ( or ) button, depending on the model.
- Select Settings.
- The next steps will depend on your TV menu options:
- Select Remotes & Accessories → Remote control → Connect via Bluetooth → Connect a new remote, then follow the on-screen instructions to reconnect the remote control.
- Select Remotes & Accessories → Remote control → Connect via Bluetooth, then press and hold both the Vol – (down) and
Mic buttons for 3 seconds and then you'll see Connecting..., when the message The new remote has been connected appears, select OK. - Select Remotes & Accessories → Remote control → Connect via Bluetooth or Activate button, then follow the on-screen instructions.
- Select Remote control → Connect via Bluetooth, then follow the on-screen instructions.
- Select Voice Remote Control → Activate button, then follow the on-screen instructions.
Android TV models released in 2015
These steps provide information to unpair and then pair a touchpad remote control for Android TV models released in 2015. If your remote control is different, check your TV
manuals
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for model-specific information.
Follow these steps to unpair and pair your remote:
- Unpair your Voice command touchpad remote control from the TV:
Note: If the remote control is a replacement and never paired to your TV, skip this step.
- On the supplied IR remote control, press the HOME button.
- Select Settings → Network & Accessories → Bluetooth settings.
- Select Device list → SONY TV REMOTE 001 or SONY TV RC MIC 001 → Unpair → OK.
- Pair your remote control with the TV:
- Press the HOME button.
- Select Settings → Network & Accessories → Touchpad Remote Control or Voice Remote Control.
- Select Pair Touchpad Remote Control or Activate the MIC button.
- Follow the on-screen instructions.
