Article ID : S1Q0506 / Last Modified : 05/31/2016

Some TV features stopped working properly after installing a software update released in May 2016 - Fix Now Available!

    Software update version PKG2.901AAA was released as an automatic system update and posted on the Support web site for download on May 11, 2016 for a brief period of time.

    Affected TV models were released in 2014:

    • KDL##W5##B Series
    • KDL##W6##B Series
    • KDL##W7##B Series
    • KDL##W8##B Series
    • KDL##W9##B Series
    • XBR##X8##B Series
    • XBR##X9##B Series

    After installing the update, some televisions exhibit the following issues:

    • The Amazon® app on some 4K TVs cannot be accessed or is now only providing content in 2K format.
    • 3D movies do not work — the screen goes white and only the sound is heard.
    • The picture is flickering after switching the input from an HDMI input that has an active device connected to the TV input.

    The Fix

    We are pleased to announce that a new software update, which resolves the above issues, is now available. You can get the update a few different ways:

    • If your TV is connected to the Internet:
      • The update will appear as an automatic system update when you turn on the TV or you can initiate the system update via your TV menu.
    • If your TV is not connected to the Internet: