I hear audio (sound), but the screen is black with a vertical line on the left side, or I see a double image

While streaming content, if you see a vertical line on the left side of the TV screen or a double split image when audio and subtitles continue to play, perform a restart or power reset of the TV.

Steps to perform a restart

The menu items and steps may vary so follow the steps that best match your TV menu.

• Restart the TV with the supplied remote control:
  • Press and hold the POWER button until a menu appears, then select Restart
  • Press and hold the POWER button until Power off appears on the screen
• Restart using the TV menu:
  • On the supplied remote, press the (Quick Settings) button, then select Settings → System → Restart → Restart
  • On the supplied remote, press the HOME button, then select Settings → About → Restart → Restart
  • On the supplied remote, press the HOME button, then select Settings → Device Preferences → About → Restart → Restart

Steps to perform a power reset

• Unplug the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in.
  
  Note: Skip this step if your TV power cord is inaccessible.