NOTE: Each of the steps below represents a possible solution to this issue. Check to see if a picture appears after completing each step.
- Make sure that the mobile device has the latest software version.
- Set the TV to the correct input.
- Make sure that the MHL cable or MHL-to-HDMI adapter is connected properly.
- If you are using an MHL-to-HDMI adapter, make sure the adapter is turned on.
- Try using a different MHL cable or MHL-to-HDMI adapter.
- Perform a power reset .