Your TV cannot connect to your wired network and after performing the network status test on the TV, all test results fail. This usually indicates that the cable connection to your TV is faulty or disconnected. Use the following information to help resolve this issue.
The network status results may appear as:
- Cable Connection: Failed
- Local Access: Failed
- Internet Access: Failed
Check cable connections
This list provides independent steps for checking cable connections to help identify and possibly resolve this issue.
- Disconnect the network cable from the TV and the modem/router, then reconnect both ends to ensure a good connection.
- Check the cable connection between your modem and router (where applicable).
- Make sure the cable is connected to the correct port on the router/modem.
- Check the cable connections between your modem/router and the internet service to your home/building.
- Connect the network cable to a different LAN port on the router. It's possible that a LAN port on the router has failed.
- Try a different network cable. It's possible that your cable has failed.
For additional help with cable connections, contact your internet service provider (ISP).
Power reset your modem/router
Internet connection issues are often resolved after performing a power reset. If you have a separate modem and router, power reset both devices.
- Unplug the power cable to your modem/router and wait about 60 seconds.
- Reconnect the power cable to your modem/router and make sure it's turned on.
- Wait until the device is finished making it's connection to the internet and your network.
Power reset your TV
Select your TV type to perform a power reset or restart.
- Check if your other devices (computer, tablet, smartphone, game console) will connect to your network and the internet. If other devices also fail to connect, contact your internet service provider (ISP) for support.