Article ID : 00245917 / Last Modified : 04/28/2021

Check your signal source

    There may be issues depending on your signal source. Following the instructions according to your source.

    For broadcast signal

    1. Turn off any electrical or battery-operated devices that may be creating radio frequency (RF) interference.
    2. If using an antenna, broadcast signals are reflected by nearby mountain or surrounding tall buildings and may cause ghosting in the picture.
      It is recommended to adjust the antenna direction and location.
    3. Try plugging the power cord into a different electrical outlet and/or surge protector.
      These symptoms can occur if the electrical outlet is improperly wired or not producing the proper voltage. If using a surge protector or extension cord, it also could be faulty.

     

    For HDMI

    1. Disconnect the HDMI cable from the TV and try connecting it to other HDMI port.
    2. If the issue still exists, the HDMI cable or the connected device may have trouble. Try a different HDMI cable or different device.

     

    For USB

    1. Disconnect the USB cable from the TV and try connecting it to other USB port.
    2. If the issue still exists, the USB cable or the connected device may have trouble. Try a different USB cable or different device.

     

    Is the problem resolved?

    Yes, the problem is resolved

    No, take me to the next step

     

     

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